How to Handle Customer Requests (And Keep Your Sanity in the Process)

We’ve all had those customers; you know the ones. The ones who come at you fists raised, steam blowing from their ears, and ready to fight you tooth and nail on everything they think is wrong with your company or product. Whether you’re handling customer requests,...

What to do When The Customer is Wrong

From our guest author Adam Erhart The customer is always right. We’ve heard it time and time again, but is “always” really the right word? Isn’t there some conceivable situation where maybe, just maybe, the customer is actually wrong? Of course. But maybe you’ve also...