by Jason Long | Apr 3, 2020 | Clients, Contracts, How To, Legal, Management, Running a Business
With most jobs, it’s simple: You work. You get paid. But when you’re running a business and doing client work, “simple” isn’t so simple. There are clients out there who would try to stiff you. Not many, but they do exist. And a lot of...
by Jason Long | Jan 26, 2017 | blog, Clients, Content, Creativity, Development, Distance Working, Management, Marketing, Musing, People, Press, Pricing, Programming, Random Things, Running a Business, Sales, Scoping, Technology Business Profile, Uncategorized, Web Design
We’ve all had those customers; you know the ones. The ones who come at you fists raised, steam blowing from their ears, and ready to fight you tooth and nail on everything they think is wrong with your company or product. Whether you’re handling customer requests,...
by Jason Long | Jan 13, 2016 | News, Running a Business
From our guest author Adam Erhart The customer is always right. We’ve heard it time and time again, but is “always” really the right word? Isn’t there some conceivable situation where maybe, just maybe, the customer is actually wrong? Of course. But maybe you’ve also...
