by Jason Long | Mar 8, 2017 | blog, Branding, Clients, Content, Contracts, Creativity, Development, Distance Working, Management, Marketing, News, People, Pricing, Programming, Random Things, Running a Business, Sales, Scoping, Technology Business Profile, Uncategorized, Web Design
Customer acquisition and retention are key factors to running a successful SaaS. If you have a killer product, but subpar customer support service, you likely aren’t going to keep existing customers around for very long, much less attract new ones. To keep your...
by Jason Long | Jan 26, 2017 | blog, Clients, Content, Creativity, Development, Distance Working, Management, Marketing, Musing, People, Press, Pricing, Programming, Random Things, Running a Business, Sales, Scoping, Technology Business Profile, Uncategorized, Web Design
We’ve all had those customers; you know the ones. The ones who come at you fists raised, steam blowing from their ears, and ready to fight you tooth and nail on everything they think is wrong with your company or product. Whether you’re handling customer requests,...
by Jason Long | Jan 9, 2017 | blog, Branding, Clients, Content, Contracts, Creativity, Demos, Development, Distance Working, Events, HR, Management, Marketing, New Features, News, People, Press, Pricing, Programming, Random Things, Running a Business, Sales, Scoping, Uncategorized, Web Design
You’re launching your SaaS; this is a big moment! You’ve put a lot of blood, sweat, and tears into this (well, hopefully not any blood) and you’re ready to go public with all of your hard work. However, there are a few things that could really hurt the integrity and...
