What to do When The Customer is Wrong

What to do When The Customer is Wrong

From our guest author Adam Erhart The customer is always right. We’ve heard it time and time again, but is “always” really the right word? Isn’t there some conceivable situation where maybe, just maybe, the customer is actually wrong? Of course. But maybe you’ve also...
Navigating Office Politics

Navigating Office Politics

From our guest author Juan Ugarte! For many people the subject of office politics is a tough topic. While we may not like it, most of us realize that office politics can either make their day-to-day work pleasant or dreary, expedite or delay a project, and sideline or...